Refund policy

RETURN & REFUND POLICY

Last updated: 08.02.2026

This Return & Refund Policy applies to purchases made on https://qualuca.shop and is issued by SC MIXTMARKET ONLINE SRL (“we”, “us”, “our”, “Qualuca”).

1. RIGHT OF WITHDRAWAL (EU CONSUMERS)

In accordance with European Union consumer protection law, consumers have the right to withdraw from a purchase within 14 days from the date of receiving the products, without providing any reason.

To exercise the right of withdrawal, you must notify us in writing at contact@qualuca.shop within the 14-day period.

2. CONDITIONS FOR RETURNS

Returned products must meet all of the following conditions:

  • unused and unopened

  • in original, intact packaging

  • in a resalable condition

For health and hygiene reasons, sealed food supplements cannot be returned once unsealed.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • products that have been opened or unsealed

  • products damaged due to improper handling

  • products returned after the 14-day withdrawal period

4. RETURN PROCEDURE

To request a return, please contact us at contact@qualuca.shop and provide:

  • your order number

  • the product(s) you wish to return

  • the reason for return (optional)

Returns sent without prior notification may be refused.

5. RETURN SHIPPING COSTS

Unless otherwise required by applicable law, return shipping costs are borne by the customer.

We recommend using a trackable shipping service. We are not responsible for returns lost during transit.

6. REFUNDS

Once the returned products are received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the same payment method used for the original purchase, within the timeframe required by law.

Original shipping fees are non-refundable, except where required by law.

7. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a product that is damaged or defective, please contact us at contact@qualuca.shop within 48 hours of delivery, providing:

  • your order number

  • photos of the damaged product and packaging

In such cases, we will offer a replacement or refund, in accordance with applicable law.

8. LATE OR MISSING REFUNDS

If you have not received your refund within the expected timeframe:

9. CONTACT INFORMATION

For any questions regarding returns or refunds, please contact:

SC MIXTMARKET ONLINE SRL
Email: contact@qualuca.shop
Phone: +40 754 595 747
Website: https://qualuca.shop